Refund Policy for Custom Orders - Non-Refundable
Terms and Conditions for Molebatsi Africa
At Molebatsi Africa, we take great pride in creating unique and personalized products tailored specifically to your preferences. Our custom orders are crafted with meticulous attention to detail and are one-of-a-kind creations. As a result, we regret to inform you that custom design orders are non-refundable.
Why Custom Orders Are Non-Refundable:
- Unique Nature: Custom orders are inherently unique, designed and produced exclusively for you. Due to their personalized nature, we cannot resell or reuse these items for other customers.
- Labor and Materials: Our team invests significant time, effort, and high-quality materials to bring your custom design to life. This dedication ensures that your order meets or exceeds your expectations.
- Tailored to Your Specifications: Custom orders are made according to your specific requirements and preferences. Any variations from standard products are intentional and carried out with your approval.
- Quality Assurance: We adhere to stringent quality control measures throughout the custom design process to ensure the final product meets our quality standards and your expectations.
Our Commitment to You:
While custom orders are non-refundable, we are fully committed to delivering products that surpass your expectations. If you encounter any issues with your custom order, please don’t hesitate to reach out to our customer support team. We will work diligently to address any concerns and make sure you are satisfied with the final product.
We value your trust and appreciate your understanding of our refund policy regarding custom orders. If you have any questions or require further assistance, please feel free to contact our customer support team, and we will be happy to assist you.
Thank you for choosing Molebatsi Africa for your custom design needs. We look forward to creating something truly exceptional for you.